WinSweeps · Supported by Value Vends Tech LLC
If you wish to self-exclude your account, please find full details on how to do so below.
We encourage you to always enjoy our games in a safe manner. The measures described below help you play in a fun and responsible manner.
Safe Gameplay
Safe gameplay is when all players:
- Have a fun, exciting, and entertaining experience
- Exercise control over their playtime and over any deposits
- Play in moderation and not to escape reality
- Balance playtime fairly with other real-life activities
- Do not avoid work, family, or other commitments to play games
- Avoid playing if under the effect of alcohol or any illicit substances
- Avoid playing if they don't feel comfortable or in control of their activities
How Can You Spot a Gaming Behavior Disorder?
Take notice of behavioral patterns that are characterized by the following:
- An impaired control over playtime
- The need to prioritize gaming over other activities
- An elevated interest in games that surpasses that of other interests or daily responsibilities
- A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player
It's important to note that for a gaming disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.
What Should You Do If You Or Someone You Know May Have a Gaming Behavior Disorder?
- Seek help from a qualified medical professional
- Call the National Council on Problem Gambling's free, confidential 24/7 helpline at 1-800-MY-RESET (1-800-697-3738) or visit ncpgambling.org
- Find a Gamblers Anonymous meeting at gamblersanonymous.org
- Take some time to research it and learn more about the disorder
Deposit Limits
We do not offer automatic deposit limits yet. If you want to stop depositing for a while, ask us for a Take a Break or Self-Exclusion as described below.
Your Wallet page lists every deposit, game load, and cash-out, so you can always see how much you have spent.
Self-Exclusion Terms
What is Self-Exclusion?
Self-Exclusion means a request initiated by you to limit access to our Services. We will make all reasonable efforts to limit your access to WinSweeps.
Self-Exclusion results in a block placed on your Customer Account. While it is in place, rewards, spins, promotions, and marketing emails stop.
Self-Exclusion is not fail-safe and we cannot guarantee that it is. However, we will take reasonable steps to ensure a Self-Exclusion request is implemented correctly.
Player Commitment to Self-Exclusion
Self-Exclusion also requires commitment to the Self-Exclusion by the player. Players who request a Self-Exclusion must not try to circumvent it by registering a new Customer Account, setting up new emails to register an account, or in any way disguising their identity to register a new account.
We suggest that any player who requests Self-Exclusion also stops following WinSweeps on Telegram and other social channels.
During a Self-Exclusion a player should not enter any competitions relating to WinSweeps and will not be permitted to win any competition prizes.
During a Self-Exclusion, no daily rewards will be processed.
How do I start the Self-Exclusion process?
Message us through support@winsweeps.games (or the contact form at winsweeps.games/contact), or through the chat in your dashboard, with the subject line "Self Exclusion". Please provide your full name, username, and the email address on your account so we can locate your account.
If we cannot locate your account using this information, we may request additional information to verify your account.
Types of Self-Exclusion
1) "Take a Break": this is where you would like to take a break from our Services but do not wish to permanently close your account. We currently offer a Take a Break for twenty-four (24) hours, seven (7), fourteen (14), or thirty (30) days. Your account stays blocked for the whole period you choose, and it will not be possible to reopen it during that time. When the period ends, we lift the block on your account.
2) "Self-Exclusion": this is where you would like to limit the use of our Services more extensively. Self-Exclusion is for a minimum of six (6) months, and can extend to one (1) year, permanently, or any other duration you ask for. After the initial six (6) months you can ask to reopen your account by contacting us. Your request will be logged, and reopening is subject to a further seven (7) day waiting period. We may ask you some questions to make sure that reopening is the right option for you. Reopening an account is at our sole discretion.
If you just wish to close your account but not self-exclude, you can contact us for account closure.
After your request has been processed, you will receive a confirmation by email. If you do not receive a confirmation within seven (7) days of your request, please contact us immediately.
How long will it take to complete the Self-Exclusion process?
We will process a Self-Exclusion or Take a Break request as soon as feasible after verifying it, and you will receive a confirmation once it is in place. In the event that you choose to continue using your account during the Self-Exclusion or Take a Break period, you are responsible for all activity, including deposits.
We strongly recommend that you log out of your Customer Account and stop following our social channels as soon as you make your request.
Can you change your mind or reverse a Self-Excluded account?
A Take a Break cannot be changed during the period requested. Once the period has ended, your account is reactivated.
Self-Exclusion cannot be changed or reversed in any manner for a period of six (6) months. After that, you can request reactivation of your account, subject to the seven (7) day waiting period.
Please do not try to circumvent a Take a Break or Self-Exclusion by registering a new account, setting up new emails to register an account, or in any way disguising your identity. Doing so may lead to a permanent ban from our Services. We cannot be held responsible for any actions or deposits made from new or additional accounts used to circumvent a Take a Break or Self-Exclusion.
We will not contact you to reactivate your account during a Self-Exclusion, so it will continue until we hear from you.
Notwithstanding the above, we may exclude you from our Services for a definite or indefinite period at our sole discretion if we believe it is not in your best interests to have access to our Services.
What happens to my balances during the Self-Exclusion period?
Your account remains inactive during the Self-Exclusion or Take a Break period. If your account is reactivated, your balances are as they were when the period started.
Rewards, promotions, and transfers are not available during the period.
If you are owed a Cash-out Balance, you can ask us to pay it out during the period, subject to verification.
Will WinSweeps still have my account information during the Self-Exclusion period?
WinSweeps will retain certain data during the Self-Exclusion period in accordance with our Privacy Policy.
WinSweeps will use reasonable efforts not to send you any marketing material during the Self-Exclusion. However, we cannot guarantee that you will not receive such material in error. In such an event, please let us know so we can correct it.
If you need your account history during this time, please contact us.
Need Help?
If you have any questions, or need a break from playing any of our games, please contact us through support@winsweeps.games (or the contact form at winsweeps.games/contact).